Best Track customer service

[Derby addict]

What is the general reputation of Best Tracks customer service on this forum?
We recently bought a new 42' Best Track for our pack. One of the sections of the track came damaged. I have emailed twice in the last week about the damage section of track and sent pictures and have gotten no response. Has anyone else had an experience like this? I guess I'm going to have to call. I have to say I'm disappointed.

 

[Mojo Racing]

Give them a call they are generally pretty good at customer service. The time of the year might be the issue with this, as they might be off until new year.

 

[Charles Studer]

When I got mine I was missing a few pieces. I callled they got me fixxed up pretty quick...

 

[Derby addict]

When I got mine I was missing a few pieces. I callled they got me fixxed up pretty quick...

Maybe they don't like me....I called and got their VM. Lol. I'll wait a couple days and see if they return my call. I'm just concerned that we only have 30 days to file a claim on the shipping damage

 

[Pinewood Outlaw]

They always answer my e-mails pretty quick. My guess is the holiday season is playing a role in their delay.

 

[Jimmy & his 2 Kids]

Maybe they don't like me....I called and got their VM. Lol. I'll wait a couple days and see if they return my call. I'm just concerned that we only have 30 days to file a claim on the shipping damage

You already have dated emails and a voicemail in. You're fine on your claim being within the 30 days. They'll know when you attempted to submit your concern. You'll be fine.

 

[Derby addict]

I got a call back. They were replaced replying to my emails but I'm not getting it. Checked junk mail but not there either. But they got me covered. Thanks everyone.