DD4H Customer Service

[Ember]

Hello everyone,

I wanted to take a moment to thank DD for his excellent customer service. I recently purchased a couple sets of MA wheels from John. Unfortunately , I ended up having a couple issues with the wheels, which was surprising since every wheel I have purchased from John has been excellent.

Long story short, John stepped right up and is taking care of the issue with no questions asked. It is a pleasure to do business with a company that stands behind their products.

Thanks again John for your great products and excellent customer service.

Ember

 

[B_Regal Racing]

John cuts a great wheel...

One year back, he did the same for me, not because the wheels were wrong, but because of a rule change where I could no longer race them. To give you an idea, I returned 14 sets of Predators that he fixed for me. Do the math on that endeavor...

 

[Thinkin'Bout Racin]

Every time I have done business with John his service has been quick and professional. That can't be said about all businesses today.

 

[Ember]

John cuts a great wheel...

One year back, he did the same for me, not because the wheels were wrong, but because of a rule change where I could no longer race them. To give you an idea, I returned 14 sets of Predators that he fixed for me. Do the math on that endeavor...

Wow, that is a lot of work !

 

[HurriCrane Racing]

John cuts a great wheel...

One year back, he did the same for me, not because the wheels were wrong, but because of a rule change where I could no longer race them. To give you an idea, I returned 14 sets of Predators that he fixed for me. Do the math on that endeavor...

Wow! That is something that I would be willing to pay a bit to have done to all my old BASX wheels.
I may have to reach out to John for that...

 

[Rebel Racer]

Wow! That is something that I would be willing to pay a bit to have done to all my old BASX wheels.
I may have to reach out to John for that...

Not that long ago I put an order for some wheels and axle with John. My package showed up a set of axles short. I new John was laid up due to a bum leg... sent him a quick message and it just so happens I place another order . To make the story short, he added the missing axles to my next order with no questions asked!
He’s a keeper!

 

[Ember]

I received my new wheels yesterday...they are exactly what I was looking for !

I can't wait to prep them and give them a good run.

Thanks again John for your great customer service and fantastic products.